Service and quality
Service quality is something made for people, by people. The key to good service quality is motivated and enthusiastic employees. Quality and quality control are already an integral part of organising business processes in industry.
The German service quality management scheme is currently supported by fourteen federal states. These have all agreed on a joint goal – to safeguard and expand the service quality across Germany as a holiday destination.
With over 9,500 trained quality coaches and approximately 1,400 certified companies, the "Q" is the most important quality symbol for tourist services.
We are certified, and have been involved in the initiative since June 14th 2005!
The following are just some of our quality promises:
- We are passionate service providers, and are pleased when the customer feels happy and values our services.
- We have a friendly and forthcoming appearance that embodies our business.
- A complaint is a suggestion for improvement.
- Praise is both confirmation and motivation for our services.